CRM for Call Center

How do you communicate? If we enquire this, rarely we may receive some answers “Handwritten letter in mail or even more rare fax”. The way we communicate has drastically changed in the past decade. Well, thanks to the recent technology which provides many new advancements in communication. Business now have various new methodologies such as email, skype, social networks and more to connect with their clients. Good business communication with your customers will definitely lead to a successful business process.

Nevertheless of any other communication medium, still many business organisations rely on Call centers & it remains one of virtuous ways to reach customers. Typically a call center is a place where it encourages your customers to make calls in order to facilitate the easy usage of product or service offered by the organization. Your employees may handle different varieties of customer queries, complaints, requests, product support and other interactions with existing and prospective clients. However to stay on top, your employees need a 360-degree view of their customer information like their full history with the brand, info from purchase to service request and more. Then, it is the right time to integrate a CRM system to revolutionize your call center. Joforce : An Open Source CRM, enables you to get all these info in one place and makes your workplace far more productive than before.

Improved Data Access

To solve all your customer queries and to better satisfy them, your call center agents have to access the full scope of customer data. With Joforce, you can easily access all your customer information in a one go. It contributes a massive storage to store all the necessary information and the history of every customers. With the fast and precise data access, your agents can easily reduce the call duration and speed up the communication process thereby improving the customer experience.

Collaborative Efforts

In order to provide a legendary customer service, it is necessary to have the accurate and up-to-date information about your customers, billing services and much more. Joforce provides you the centralized data access, which enables you to maintain and share the accurate & appropriate information of all your customers among different departments.

Free, easy to set up, no credit card required

Retain your Customers

Joforce renders a streamline data management system To deliver legendary customer service, When your call center agents deliver your customers with the precise and timeliness information, it assures the greater customer experience. With Joforce, you can easily achieve this. It renders a streamline data management, thereby you can easily avoid the holding time of your customers. Therefore it provides the better impact about the call center’s and leads to maximise the brand loyalty and customer satisfaction.